Billing Information

Understanding how Superbots billing works:

Ongoing Monthly Billing:

• After your first month, you'll be billed monthly on your anniversary date
• Payment is due at the start of each billing cycle
• All prices vary by country/region and are displayed in your local currency during registration

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Major debit cards with Visa/Mastercard logos
• PayPal: Available for select plans

All payments are processed securely through our encrypted payment gateway. We never store your complete card details on our servers.

To update your payment method:

1. Log in to your Customer Portal
2. Navigate to the billing/subscription section
3. Click to access the payments portal (accessible only from within the portal)
4. Select "Update Payment Method"
5. Enter your new payment details
6. Save changes

If a payment fails, here's what happens:

When Your Bot is Suspended:

• Your bot will completely stop responding to all customer interactions
• Chat widgets will show as offline
• No automated responses will be sent
• Service resumes immediately once payment is processed

Common Reasons for Payment Failure:

• Insufficient funds in account
• Expired credit/debit card
• Card declined by issuing bank
• Incorrect card details entered
• Daily/monthly spending limit reached

How to Resolve: Update your payment information immediately in your Customer Portal to restore service.

Accessing Your Invoices:

1. Log in to your Customer Portal
2. Navigate to billing/subscription section
3. Access the payments portal
4. View payment history and download invoices

What's Included on Invoices:

• Invoice number and date
• Itemized charges (setup costs, monthly fees, bot subscriptions)
• Payment method used
• Your company/billing information
• Tax/VAT information (if applicable)

Invoices are generated automatically after each successful payment and emailed to your registered email address.

Our 30-Day Money Back Guarantee:

If you're not satisfied with Superbots, you can cancel within 30 days of registration and receive a full refund.

How to Request a Refund:

1. Must be within 30 days of registration
2. Contact support via chat or email
3. Refund processed within 5-7 business days
4. Funds returned to original payment method

After Day 31: Standard contract cancellation terms apply. See our Subscriptions page for details on contract obligations.

Tax treatment varies by country and region:

Australia (GST):

• 10% GST applies to all services
• GST is included in displayed prices
• Tax invoices provided for all transactions

Other Regions:

• Local VAT/sales tax may apply based on your location
• Tax rates are determined during registration
• All taxes clearly itemized on invoices

For specific tax questions related to your region, please contact your local tax authority or email our support team.

Issue: Can't access payment portal

The payment portal can ONLY be accessed through your Customer Portal. You cannot visit it directly via URL. Log in to portal.superbots.online first.

Issue: Incorrect billing amount

Verify what's included in your subscription and check for any recent changes to your bots or plan. Contact support if you believe there's an error.

Issue: Duplicate charges

Contact support immediately via email with your invoice numbers. We'll investigate and process refunds for any confirmed duplicate charges within 5-7 business days.

Issue: Card declined but funds available

Contact your bank - they may have flagged the transaction as suspicious. Once approved by your bank, try the payment again or use an alternative payment method.