Frequently Asked Questions

We've upgraded to a more powerful AI system! Your chatbot needs a quick update to work with the new system.

Here's how to update (takes 30 seconds):

• Log in to your Customer Portal
• Go to your admin dashboard
• Look for the yellow "Update Bot" button
• Click it and your bot will be updated instantly!

Still having issues? Our AI assistant Sarah can walk you through the entire process step-by-step. Just chat with her here!

Our new AI system is significantly more powerful and includes:

• Smarter responses: Better understanding of complex questions
• Faster processing: Quicker response times for your customers
• More natural conversations: Enhanced conversational flow
• Better context retention: Remembers conversation details more accurately
• Improved accuracy: More precise answers to technical questions

All existing features and customizations are preserved during the update!

No! All your bot's settings, training data, and customizations are completely safe.

The update only upgrades the AI engine powering your bot. Everything else stays exactly the same:

• Your business information
• Bot instructions and personality
• Training documents and data
• Custom responses and workflows
• Integration settings

You have two easy options to reset your password:

Option 1: Self-Service Reset

• Visit portal.superbots.online/forgot-password
• Enter your email address
• Follow the reset link sent to your email

Option 2: Chat with Sarah (Our AI Assistant)

• Chat with Sarah here
• She'll verify your identity using security questions
• After verification, she'll reset your password to Abcd1234@
• Log in with the temporary password and change it in your account settings

Important: For security reasons, make sure to change the temporary password after logging in!

To change your password:

• Log in to your Customer Portal
• Click on "Personal Profile" in the sidebar
• Click "Edit Profile"
• Update your password in the security section
• Save your changes

If you're not receiving the password reset email:

• Check your spam/junk folder
• Make sure you entered the correct email address
• Wait a few minutes - emails can take up to 10 minutes to arrive
• Add [email protected] to your contacts

Still not receiving it? Chat with Sarah and she can reset your password after verifying your identity!

Setting up your business information is easy:

• Log in to your Customer Portal
• Navigate to "Company Profile" in the sidebar
• Click "Edit Company" to add your business details
• Go to "My Bots" to configure your chatbot
• Add bot instructions, personality traits, and training data

Need help? Sarah can guide you through the entire setup process - chat with her here!

Absolutely! You have full control over your bot's personality:

• Set a custom name for your bot
• Define the tone (professional, friendly, casual, etc.)
• Add specific instructions for how to handle certain topics
• Upload training documents with your company information
• Create custom responses for common questions

All of this is managed from the "My Bots" section in your portal!

Integration is simple and takes just a few minutes:

• Go to "My Bots" in your portal
• Click on your bot to view integration options
• Copy the provided embed code
• Paste it into your website before the closing </body> tag
• Your bot will automatically appear on your site!

Need technical assistance? Chat with Sarah or reach out to our support team!

To view your subscription details:

• Log in to your Customer Portal
• Check the "Subscription" card on your dashboard
• Click on it for detailed billing information

You can see your current plan, next billing date, and payment method all in one place.

To change your subscription plan:

• Visit our Pricing Page
• Select the plan that fits your needs
• Your new plan will take effect immediately

Questions about which plan is right for you? Chat with Sarah for personalized recommendations!

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal (for select plans)

All payments are processed securely through our encrypted payment gateway.