Troubleshooting

Solution:

1. Log in to your Customer Portal
2. Navigate to your admin dashboard
3. Look for the yellow "Update Bot" button
4. Click it to update instantly (takes about 30 seconds)

All your settings and training data will be preserved during the update!

Solution:

Bot activation is a manual process performed by our support team:

• Timeline: Allow up to 7 business days
• Typical: 90% of bots activated within 48 hours
• What to do: Wait for activation email
• Urgent? Contact support to check status

Solution:

Most Common Cause: Payment Issue

1. Check your Customer Portal payment status
2. Verify your payment method is valid and up to date
3. If payment is overdue past day 15, your bot is suspended
4. Update payment information to reactivate immediately

Note: Bots are automatically suspended on day 15 of non-payment and will not respond until payment is received.

Solution:

1. Verify you're using the correct email address
2. Check if Caps Lock is enabled
3. Try resetting your password at portal.superbots.online/forgot-password
4. Clear your browser cache and cookies
5. Try a different browser or incognito mode
6. Still stuck? Chat with Sarah for password reset help

Solution:

1. Check your spam/junk folder
2. Wait up to 10 minutes for the email to arrive
3. Make sure you entered the correct email address
4. Add [email protected] to your contacts
5. Try requesting another reset
6. Alternative: Chat with Sarah who can reset your password after verifying your identity

Solution:

1. Review and update your bot instructions in the management portal
2. Add more training data and examples
3. Check that your business information is complete
4. Test with clear, specific questions
5. Allow 5-10 minutes for changes to take effect
6. Need help? Check our Bot Setup Guides

Solution:

1. Verify the embed code is placed before the closing </body> tag
2. Clear your browser cache and hard refresh (Ctrl+Shift+R)
3. Check browser console for JavaScript errors
4. Ensure your bot is activated (not "Pending")
5. Verify your subscription payment is current
6. Test on a different device or browser
7. Need installation help? Contact support

Solution:

1. Check that your card details are correct
2. Ensure you have sufficient funds
3. Verify your card hasn't expired
4. Check with your bank for declined transactions
5. Try a different payment method
6. Update payment info in your Customer Portal

Important: Your bot will be suspended on day 15 if payment isn't received.

Solution:

1. Log in to your Customer Portal
2. Navigate to the billing/subscription section
3. Access the payments portal (portal-only access)
4. View and download past invoices
5. Still can't find them? Email support for assistance

Solution:

1. Check your internet connection speed
2. Verify the issue persists across different devices
3. Check if you're experiencing high traffic volumes
4. Try clearing browser cache
5. If issues persist for more than 1 hour, contact support

Solution:

1. Refresh the page and try again
2. Check your firewall isn't blocking Superbots domains
3. Verify you're accessing through the Customer Portal
4. Try a different browser or clear your cache
5. Check if there's a scheduled maintenance window
6. Still having issues? Contact support